Introduction

Welcome to Elit Curtains. These Terms & Conditions govern your use of our website and the products and services we provide. By accessing our website or placing an order with Elit Curtains, you agree to comply with these terms. If you do not agree with any part of these Terms & Conditions, please refrain from using our website or services.

About Elit Curtains

Elit Curtains is a London-based retailer specialising in premium curtains, blinds, quality fabrics, bespoke designs, and professional tailoring services. We are committed to delivering high-quality products, personalized service, and reliable delivery for residential and commercial customers.

Use of Our Website

By using our website, you agree to use it responsibly and only for lawful purposes. You must not misuse the website, attempt to gain unauthorized access to any part of the site, interfere with its functionality, or engage in any activity that may negatively affect other users or our business.

All information provided through our website should be accurate and truthful, particularly when submitting enquiries or requesting quotations.

Products & Services

We strive to ensure all product descriptions, images, specifications, and pricing displayed on our website are accurate. However, due to the bespoke nature of our products, slight variations in colors, textures, finishes, stitching, and materials may occur.

Product images are intended for illustration purposes only and may not represent the final product exactly due to screen settings, lighting conditions, or fabric characteristics.

Our bespoke curtains, blinds, and tailored products are manufactured according to customer-selected specifications and measurements.

Quotations & Pricing

Any quotations provided by Elit Curtains are based on the information available at the time of enquiry and remain subject to confirmation.

Prices may change without prior notice due to fluctuations in material costs, supplier pricing, or project requirements. A quotation does not constitute a binding agreement until accepted by both parties.

Orders

Orders become confirmed once all required details have been agreed upon and any applicable deposit or payment requirements have been fulfilled.

Customers are responsible for ensuring all supplied measurements, specifications, color selections, and design choices are correct before production begins.

Any requested amendments after production has commenced may result in additional charges and revised delivery times.

Bespoke Products

Many of our products are custom-made specifically for each customer. Due to the personalized nature of bespoke curtains, blinds, and tailoring services, these products cannot usually be returned or exchanged unless they are faulty or do not match the agreed specification.

Customers are encouraged to carefully review all measurements, fabric selections, and order details before confirming their purchase.

Measurements

Where customers provide their own measurements, Elit Curtains cannot accept responsibility for fitting issues resulting from inaccurate dimensions.

Where professional measuring services are provided by our team, measurements will be taken with reasonable care to ensure the best possible fit.

Delivery

We aim to complete and deliver every order within the agreed timeframe wherever reasonably possible.

Delivery dates provided are estimates and may occasionally be affected by factors beyond our control, including supplier delays, manufacturing requirements, weather conditions, or unforeseen circumstances.

While we make every effort to meet agreed schedules, Elit Curtains shall not be liable for delays outside our reasonable control.

Installation

Where installation services are offered, customers must ensure safe and reasonable access to the property at the agreed appointment time.

Any additional work required due to unforeseen site conditions may incur additional charges following discussion with the customer.

Returns & Refunds

Stock items may be eligible for return in accordance with applicable consumer rights, provided they remain unused and in their original condition.

Custom-made and bespoke products are generally non-refundable unless they are defective, damaged upon delivery, or supplied incorrectly.

If you believe there is an issue with your order, please contact us promptly so we can investigate and work towards a suitable resolution.

Customer Responsibilities

Customers agree to:

• Provide accurate information when requesting quotations or placing orders.
• Carefully review measurements and product selections before confirming an order.
• Ensure suitable access for delivery or installation appointments.
• Notify us promptly of any issues relating to an order.

Intellectual Property

All content published on the Elit Curtains website, including text, graphics, logos, photographs, product descriptions, layouts, and branding, remains the intellectual property of Elit Curtains unless otherwise stated.

No content may be copied, reproduced, distributed, or used without prior written permission.

Website Availability

We make reasonable efforts to ensure our website remains available and up to date. However, we cannot guarantee uninterrupted access at all times due to maintenance, technical issues, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any part of the website without prior notice.

Limitation of Liability

To the fullest extent permitted by law, Elit Curtains shall not be liable for any indirect, incidental, or consequential loss arising from the use of our website, products, or services.

Nothing within these Terms & Conditions limits any rights available to consumers under applicable UK consumer protection legislation.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not control or endorse the content, products, or services available through external websites and accept no responsibility for their content or practices.

Changes to These Terms

Elit Curtains reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on this page, and continued use of our website or services constitutes acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms & Conditions or our products and services, please contact Elit Curtains. Our team will be happy to assist with any enquiries relating to your order, our services, or the use of our website.